Terms and Conditions
Effective Date: November 2025
Last Updated: November 2030
Welcome to the Total Care Disability Services website (https://totalcareltd.com) and thank you for choosing our services. These Terms and Conditions govern your access to and use of our website, our NDIS-related disability support services, and any information, tools, or resources we provide. By accessing our website, engaging with our services, or continuing to use our platform, you agree to comply with and be legally bound by these Terms and Conditions.
Please read them carefully. If you do not agree with any part of these Terms, you must not use our website or services.
1. Definitions
For the purposes of this Agreement:
- “Company”, “we”, “us”, “our” refers to Total Care Disability Services Pty Ltd, a registered NDIS service provider operating in New South Wales, Australia.
- “Website” refers to our official site, located at https://totalcareltd.com.
- “Services” refers to all disability support services we provide, including but not limited to: NDIS Plan Management, Support Coordination, Community Nursing, Supported Independent Living (SIL), Respite Care, Community & Social Participation, and Assistance with Daily Life.
- “You”, “your”, “participant”, “client” refers to any person, carer, guardian, or authorised representative who accesses our website, engages with our services, or enters into a service agreement with us.
- “NDIS” refers to the National Disability Insurance Scheme as legislated and governed in Australia.
2. Acceptance of Terms
By using our website or engaging our services, you confirm that you:
- Are at least 18 years of age, or are under the care of a parent/guardian who consents to these Terms.
- Understand that our services are provided under the NDIS framework and subject to relevant Australian laws and regulations.
- Acknowledge that these Terms apply to both online use of our website and offline service agreements.
We may update these Terms at any time without prior notice. Any changes will take effect once published on our website. Continued use of our website or services after updates constitutes acceptance of the revised Terms.
3. Eligibility and Use of Services
Our services are intended for NDIS participants, carers, and families within Blacktown, Western Sydney, and surrounding regions, though we also support participants across broader New South Wales and Australia.
You must ensure that:
- You provide accurate, complete, and current information when engaging our services.
- You are eligible to receive NDIS funding or have made alternative arrangements for payment.
- You comply with any agreements or service bookings entered into with our staff or representatives.
We reserve the right to refuse service or terminate service agreements if eligibility is not met or if misuse of services occurs.
4. NDIS Services and Funding Disclaimer
Total Care Disability Services operates as a registered NDIS provider. Our services are designed to comply with the NDIS Practice Standards and relevant Australian laws.
Important notes regarding NDIS funding:
- We process invoices and manage allocations, but participants remain in control of their NDIS plan at all times.
- NDIS funding covers the fixed costs of services such as plan management; there are no out-of-pocket expenses for participants for these items.
- If disputes arise (e.g., a provider overcharges), our Service Manager may step in to protect your budget and resolve the issue.
- We do not guarantee that all requested supports or services will be funded under your NDIS plan; this is subject to NDIA approval and plan allocations.
5. Intellectual Property Rights
Unless otherwise indicated, all content on our website — including text, graphics, logos, images, service descriptions, videos, icons, and software — is the property of Total Care Disability Services and is protected by Australian copyright and intellectual property laws.
You must not:
- Copy, reproduce, republish, distribute, or exploit any content from our website for commercial purposes without prior written consent.
- Misuse our brand name, logo, or trademarks in any way that may mislead or harm our reputation.
You may, however, view, download, and print materials from our website for personal and non-commercial use only.
6. User Obligations and Responsibilities
By using our website and services, you agree to:
- Provide accurate information when completing forms, service agreements, or making inquiries.
- Use our website only for lawful purposes, and not for fraudulent, harmful, or misleading activities.
- Respect the confidentiality of other participants and not misuse any information obtained through our community support services.
- Comply with any instructions, agreements, or lawful directions given by our staff.
Failure to comply with these obligations may result in termination of services.
7. Limitation of Liability
To the maximum extent permitted by law:
- Total Care Disability Services shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services.
- We make no warranties or guarantees regarding uninterrupted access, error-free content, or the suitability of our website for any particular purpose.
- While we strive for accuracy, all information provided on our website is for general informational purposes only and should not be relied upon as legal, medical, or financial advice.
If you are dissatisfied with our website or services, your sole remedy is to discontinue use.
8. Service Availability and Accuracy of Information
We strive to ensure our services are delivered efficiently, including invoice processing within 5 minutes, dispute resolution, and participant budget transparency. However, we do not warrant that:
- Our website or services will always be available, timely, secure, or error-free.
- Information on the website is complete, current, or free from inaccuracies.
We reserve the right to modify, suspend, or discontinue any service without notice.
9. Links to External Sites
Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. We are not responsible for:
- The content, accuracy, or reliability of external websites.
- Any damages or losses incurred from accessing third-party sites.
We encourage you to review the Privacy Policy and Terms of Use of any third-party websites you visit.
10. Privacy and Data Protection
We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) and relevant data protection laws.
For details on how we collect, use, and protect your data, please refer to our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy.
11. Cookies and Tracking
12. Termination of Services
We may suspend or terminate access to our services if:
- You breach these Terms and Conditions.
- You misuse your NDIS funding or attempt fraudulent claims.
- You engage in conduct that endangers staff, providers, or other participants.
Termination does not affect accrued rights or obligations prior to termination.
13. Governing Law
14. Changes to Terms
We may amend these Terms at any time. Updated versions will be posted on our website with the revised “Last Updated” date.
It is your responsibility to review these Terms regularly. Continued use of our website or services after changes constitutes acceptance.
15. Contact Us
Total Care Disability Services Pty Ltd
- 9 Bulada Street, Bungarribee NSW 2767, Australia
- support@totalcareltd.com
- 1300 977 007